Hi Paul,
We're so sorry to hear about this experience, and thank you for taking the time to share your feedback with us.
Our warehouse is run by real people, and while we do everything we can to make sure every order goes out correctly, mistakes do happen from time to time despite our best efforts. We completely understand your disappointment, and we're truly sorry this happened to you.

We also want to gently point out that on the same day you reached out to our customer service team about the error, we responded within a few hours and let you know we'd be sending out the correct item right away.

We're a bit sorry to see a negative review left so quickly, before there was time to resolve things together.

We really appreciate your patience, and we're always here if you need anything else.