Hi Paul,

Thank you for reaching out.
I've checked the tracking details, and I can confirm that your order was shipped correctly and did arrive at your local French postal point. However, it was not collected within the pickup window (it sat there for two weeks) and was therefore automatically returned to us by the courier.

This means the delay wasn't due to any error on our end — the parcel was delivered on time, but unfortunately wasn't picked up in time.